Concentrix Representative Operations Job 2026 – Kolkata
Concentrix is hiring Representative Operations in Kolkata to provide customer service and technical support through inbound or outbound calls, emails, chats, and online platforms.
Job Snapshot
| Company | Concentrix |
| Role | Representative – Operations |
| Location | Kolkata |
| Experience | Fresher or Experienced |
| Industry | Customer Support / BPO |
| Work Mode | Work From Office |
Role Summary
The Operations Representative will interact with customers to resolve issues related to products or services through calls, chats, emails, and online platforms. The role requires strong communication skills and problem-solving ability.
Key Responsibilities
- Handle inbound and outbound customer interactions.
- Resolve routine customer service or technical issues.
- Clarify customer requirements and provide appropriate solutions.
- Maintain accurate records of customer interactions.
- Meet customer service performance KPIs.
- Offer additional products or services when appropriate.
- Assist customers using internal tools and knowledge resources.
Eligibility Criteria
- Graduate or undergraduate candidates can apply.
- Fresher or experienced candidates are eligible.
- Basic computer knowledge required.
- Strong written and verbal communication skills.
Required Skills
- Customer service orientation
- Computer navigation skills
- Problem-solving ability
- Multitasking capability
- Strong communication skills
Additional Requirements
- Ability to work in rotational shifts.
- Comfortable working in fast-paced environments.
- Ability to work both independently and within a team.
Content Moderation Note
Some roles may involve content moderation tasks, including reviewing user-generated content that may contain sensitive material such as violence or explicit media.
How to Apply
- Click the official application link below.
- Fill out the Concentrix job application form.
- Submit your resume and details.
- Wait for the recruitment team to contact you.
Frequently Asked Questions
Disclaimer
Rojgar Insight is not affiliated with Concentrix. This information is provided for informational purposes only. Always verify job details through the official company website before applying.
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