Executive – Back-End / Non Voice / Customer Service (Webchat) Job 2026
Companies are hiring Executives for Back-End / Non Voice Customer Service roles where employees handle customer queries through webchat support. The role involves assisting customers, resolving service-related queries, and ensuring quality customer experience.
Job Snapshot
| Role | Executive – Back-End / Non Voice / Customer Service (Webchat) |
| Experience | 0 – 3 Years |
| Department | Customer Service / Webchat Support |
| Job Type | Full Time |
| Work Mode | Customer Support Operations |
Role Summary
The role primarily involves interacting with customers via chat support and assisting them with queries related to services or contracts. Some outbound calls may be required depending on the complexity of customer issues.
Key Responsibilities
- Respond to customer queries through webchat support.
- Provide accurate information regarding services and contracts.
- Ensure first chat resolution whenever possible.
- Update internal systems with customer interaction details.
- Meet assigned targets according to service level agreements (SLA).
- Verify customer information before providing support.
- Follow company policies and process guidelines.
- Maintain quality standards defined by process excellence parameters.
- Adhere to attendance schedules and shift requirements.
Performance Metrics
- Average Handle Time
- Quality Assurance Score
- Customer Experience (NPS)
- First Chat Resolution
- Schedule Adherence
- Attendance Reliability
Required Skills
- Attention to consistency
- Strong communication skills
- Interpersonal relationship building
- Microsoft Excel knowledge
- Microsoft PowerPoint skills
- Ability to work under pressure
- Customer service skills
How to Apply
- Click the official application link below.
- Fill out the job application form.
- Submit your resume and details.
- Wait for the recruitment team to contact you.
Frequently Asked Questions
Disclaimer
Rojgar Insight is not affiliated with the company offering this job. The information provided here is for informational purposes only. Candidates should verify details through the official job application page before applying.
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