Reviewed by Md. Faiz Ismail, Founder & Chief Editor, on 25 May 2026. Always verify final dates, fees, eligibility and official links from the original source before applying.
Source & Verification
Source checked: Official employer career page or original application route reviewed by Rojgar Insight on 25 May 2026.
Important: Role availability, location, salary, shift, eligibility and application links can change without notice. Verify the job ID and employer page before sharing documents or applying.
Swiggy Assistant Manager – Product Support Job 2026
Swiggy is hiring an Assistant Manager – Product Support for its Bengaluru office. The role involves
managing product and system escalations, providing L1 technical support, and collaborating with
engineering and product teams to ensure seamless operations.
Job Snapshot
Company
Swiggy
Role
Assistant Manager – Product Support
Location
Bengaluru
Work Mode
Work From Office
Experience
4–8 Years
Department
Product Support
About Swiggy
Swiggy is India’s leading tech-driven on-demand delivery platform connecting millions of customers with
restaurants and stores across more than 500 cities. Through innovative technology and logistics, Swiggy
delivers convenience and quality service to customers nationwide.
Role Summary
The Assistant Manager Product Support will manage product and system issues, coordinate with engineering
teams, and ensure operational continuity. The role requires strong technical understanding, data
analysis skills, and leadership abilities.
Key Responsibilities
Handle real-time L1 technical support and system escalations.
Resolve product-related issues to maintain business operations.
Create debugging playbooks and maintain knowledge management systems.
Train and guide team members on product and system processes.
Ensure timely configuration delivery according to SOP guidelines.
Use data tools to analyze issues and support debugging tasks.
Provide product feedback and insights to engineering and product teams.
Audit system configurations and identify potential operational errors.
Manage stakeholder requests and operational processes.
Required Skills
Advanced Microsoft Excel knowledge
SQL and data analysis
Experience with data platforms like Snowflake or Databricks
Experience with ticketing tools such as JIRA
Strong communication and leadership skills
Problem-solving and analytical thinking
Eligibility Criteria
4–5 years experience in tech or product support.
1–2 years team management experience.
Strong understanding of systems and product operations.
Ability to manage processes and adapt to business changes.
No, this role requires employees to work from the Swiggy office in Bengaluru.
Candidates should have 4 to 8 years of experience in product support or technical operations.
Skills required include Excel, SQL, data analysis, JIRA, and familiarity with data platforms like
Snowflake or Databricks.
Yes, candidates should have at least 1–2 years of team leadership experience.
You can apply through the official Swiggy careers link provided above.
Disclaimer
Rojgar Insight is not affiliated with Swiggy. This information is provided for informational
purposes only. Please verify details on the official Swiggy careers website before applying.
Before you submit the form
Confirm the official company or recruitment website, last date, eligibility, location, salary and documents required before you submit the application.
Save the official link, job ID or notification PDF and a screenshot of the submission page for future result, interview or follow-up tracking.
Swiggy Assistant Manager – Product Support Job 2026: Role-Specific Deep Dive
Swiggy Assistant Manager – Product Support Job 2026 should be evaluated as a real private-sector opportunity, not only as a headline. Candidates need to understand what the role is likely to demand, how the employer screens applications, which documents should be ready, and how to avoid fake job offers that copy the names of trusted companies.
Candidate Fit and Role Expectations
This role cluster usually tests attention to detail, spreadsheet comfort, process discipline, data accuracy, confidentiality and the ability to follow documented workflows. Before applying, compare the job description with your resume honestly. If the role mentions voice process, night shift, content moderation, data quality, sales targets, logistics coordination, AI training, tutoring, transcription or customer support, your application should show proof that you can handle that exact work.
Application Quality Checklist
Use a focused resume with a clear headline, updated phone number, professional email, education details, relevant skills, language comfort, work samples if needed and a short achievement section. Freshers should include internships, projects, certifications, typing speed, tools used and any customer-facing or writing experience. Experienced candidates should show measurable outcomes and process ownership.
Interview and Assessment Preparation
Prepare for role-based questions rather than generic answers. For support roles, practice empathy and escalation examples. For data roles, review accuracy checks and spreadsheet basics. For content roles, prepare samples and explain judgment. For operations roles, describe how you track tasks, handle deadlines and communicate blockers. Keep answers specific, short and evidence-based.
Safety and Verification Checks
Apply through the official company career page, the original verified job platform listing, or the employer-controlled application form. Do not pay registration fees, refundable deposits, laptop charges, training-unlock fees or document-verification fees to unknown agents. Genuine employers may verify identity, but they should not ask for OTPs, bank PINs or money transfers. Check email domains, job IDs, official careers pages and company profiles before sharing sensitive documents.
Related Internal Guides
These related pages help you compare role type, qualification fit, remote-job safety and official application routes.
Candidate safety disclaimer: Rojgar Insight is an independent job-information website. We are not the employer and we do not guarantee selection, salary, interview calls or remote placement. Always verify the role from the official employer source before applying or sharing documents.
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