Swiggy Assistant Manager – Product Support Job 2026
Swiggy is hiring an Assistant Manager – Product Support for its Bengaluru office. The role involves managing product and system escalations, providing L1 technical support, and collaborating with engineering and product teams to ensure seamless operations.
Job Snapshot
| Company | Swiggy |
| Role | Assistant Manager – Product Support |
| Location | Bengaluru |
| Work Mode | Work From Office |
| Experience | 4–8 Years |
| Department | Product Support |
About Swiggy
Swiggy is India’s leading tech-driven on-demand delivery platform connecting millions of customers with restaurants and stores across more than 500 cities. Through innovative technology and logistics, Swiggy delivers convenience and quality service to customers nationwide.
Role Summary
The Assistant Manager Product Support will manage product and system issues, coordinate with engineering teams, and ensure operational continuity. The role requires strong technical understanding, data analysis skills, and leadership abilities.
Key Responsibilities
- Handle real-time L1 technical support and system escalations.
- Resolve product-related issues to maintain business operations.
- Create debugging playbooks and maintain knowledge management systems.
- Train and guide team members on product and system processes.
- Ensure timely configuration delivery according to SOP guidelines.
- Use data tools to analyze issues and support debugging tasks.
- Provide product feedback and insights to engineering and product teams.
- Audit system configurations and identify potential operational errors.
- Manage stakeholder requests and operational processes.
Required Skills
- Advanced Microsoft Excel knowledge
- SQL and data analysis
- Experience with data platforms like Snowflake or Databricks
- Experience with ticketing tools such as JIRA
- Strong communication and leadership skills
- Problem-solving and analytical thinking
Eligibility Criteria
- 4–5 years experience in tech or product support.
- 1–2 years team management experience.
- Strong understanding of systems and product operations.
- Ability to manage processes and adapt to business changes.
Additional Requirements
- Availability to work on weekends if required.
- Ability to work on public holidays if necessary.
- Flexible to work shifts.
How to Apply
- Click the official Swiggy apply link below.
- Complete the application form.
- Submit your resume and relevant details.
- Wait for the recruitment team to contact you.
Frequently Asked Questions
Disclaimer
Rojgar Insight is not affiliated with Swiggy. This information is provided for informational purposes only. Please verify details on the official Swiggy careers website before applying.
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