Swiggy Assistant Manager – Product Support Job 2026
Company: Swiggy
Location: Bengaluru
Experience: 4–8 Years
Job Type: Full-Time
Work Mode: Work From Office
Swiggy is hiring an Assistant Manager – Product Support to handle system escalations, product debugging, and operational support for Swiggy’s product ecosystem. This role requires strong technical understanding, leadership ability, and collaboration with engineering and product teams.
Job Snapshot
| Company | Swiggy |
| Role | Assistant Manager – Product Support |
| Location | Bengaluru |
| Experience | 4–8 Years |
| Working Mode | Office |
| Department | Product Support |
About Swiggy
Swiggy is India’s leading on-demand delivery platform operating in over 500 cities. With a strong focus on logistics technology and customer experience, Swiggy provides food delivery, grocery delivery through Instamart, and other convenience services.
Role Summary
The Assistant Manager will support Swiggy’s Product Support team by managing system escalations, ensuring operational continuity, and collaborating with product and engineering teams to improve system performance and user experience.
Key Responsibilities
- Provide real-time L1 technical support for product and system issues.
- Handle escalations and ensure quick issue resolution.
- Maintain service quality and meet defined resolution timelines.
- Create debugging playbooks and maintain knowledge management systems.
- Train and guide team members on product and system processes.
- Deliver product configurations according to SOP guidelines.
- Analyze data to debug and resolve operational issues.
- Provide actionable product feedback to stakeholders.
- Audit system configurations and business campaigns.
- Manage stakeholder requests within defined timelines.
Required Skills
- Advanced Microsoft Excel skills
- SQL knowledge
- Experience with data platforms like Snowflake or Databricks
- Experience with ticketing tools such as JIRA
- Strong problem-solving skills
- Communication and team leadership abilities
Eligibility Criteria
- Minimum 4–5 years experience in tech or product support.
- 1–2 years experience managing teams.
- Strong analytical and debugging skills.
- Ability to adapt quickly in fast-paced environments.
Additional Requirements
- Flexible to work shifts if required.
- Availability on weekends or public holidays if necessary.
- Strong ownership and customer-centric mindset.
How to Apply
- Click the official apply link below.
- Complete the Swiggy job application form.
- Submit your resume and relevant details.
- Wait for the recruitment team to contact you.
Frequently Asked Questions
Disclaimer
Rojgar Insight is not affiliated with Swiggy. Job information is provided for informational purposes only. Please verify details on the official Swiggy careers website before applying.
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