Swiggy Assistant Manager – Product Support Job 2026

Company: Swiggy

Location: Bengaluru

Experience: 4–8 Years

Job Type: Full-Time

Work Mode: Work From Office

Swiggy is hiring an Assistant Manager – Product Support to handle system escalations, product debugging, and operational support for Swiggy’s product ecosystem. This role requires strong technical understanding, leadership ability, and collaboration with engineering and product teams.

Job Snapshot

Company	Swiggy
Role	Assistant Manager – Product Support
Location	Bengaluru
Experience	4–8 Years
Working Mode	Office
Department	Product Support

About Swiggy

Swiggy is India’s leading on-demand delivery platform operating in over 500 cities. With a strong focus on logistics technology and customer experience, Swiggy provides food delivery, grocery delivery through Instamart, and other convenience services.

Role Summary

The Assistant Manager will support Swiggy’s Product Support team by managing system escalations, ensuring operational continuity, and collaborating with product and engineering teams to improve system performance and user experience.

Key Responsibilities

Provide real-time L1 technical support for product and system issues.
Handle escalations and ensure quick issue resolution.
Maintain service quality and meet defined resolution timelines.
Create debugging playbooks and maintain knowledge management systems.
Train and guide team members on product and system processes.
Deliver product configurations according to SOP guidelines.
Analyze data to debug and resolve operational issues.
Provide actionable product feedback to stakeholders.
Audit system configurations and business campaigns.
Manage stakeholder requests within defined timelines.

Required Skills

Advanced Microsoft Excel skills
SQL knowledge
Experience with data platforms like Snowflake or Databricks
Experience with ticketing tools such as JIRA
Strong problem-solving skills
Communication and team leadership abilities

Eligibility Criteria

Minimum 4–5 years experience in tech or product support.
1–2 years experience managing teams.
Strong analytical and debugging skills.
Ability to adapt quickly in fast-paced environments.

Additional Requirements

Flexible to work shifts if required.
Availability on weekends or public holidays if necessary.
Strong ownership and customer-centric mindset.

How to Apply

Click the official apply link below.
Complete the Swiggy job application form.
Submit your resume and relevant details.
Wait for the recruitment team to contact you.

Apply Now – Swiggy Assistant Manager Job

Frequently Asked Questions

No, this role requires employees to work from the office in Bengaluru.

Candidates must have 4 to 8 years of experience in tech or product support roles.

Candidates should have strong knowledge of Excel, SQL, data platforms like Snowflake or Databricks, and tools like JIRA.

Yes, candidates should have 1 to 2 years of experience managing teams.

You can apply through the official Swiggy careers link provided above.

Disclaimer

RojgarResultAi.Com is not affiliated with Swiggy. Job information is provided for informational purposes only. Please verify details on the official Swiggy careers website before applying.

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