Executive – Back-End / Non Voice / Customer Service (Webchat) Job 2026

Companies are hiring Executives for Back-End / Non Voice Customer Service roles where employees handle customer queries through webchat support. The role involves assisting customers, resolving service-related queries, and ensuring quality customer experience.

Job Snapshot

Role	Executive – Back-End / Non Voice / Customer Service (Webchat)
Experience	0 – 3 Years
Department	Customer Service / Webchat Support
Job Type	Full Time
Work Mode	Customer Support Operations

Role Summary

The role primarily involves interacting with customers via chat support and assisting them with queries related to services or contracts. Some outbound calls may be required depending on the complexity of customer issues.

Key Responsibilities

Respond to customer queries through webchat support.
Provide accurate information regarding services and contracts.
Ensure first chat resolution whenever possible.
Update internal systems with customer interaction details.
Meet assigned targets according to service level agreements (SLA).
Verify customer information before providing support.
Follow company policies and process guidelines.
Maintain quality standards defined by process excellence parameters.
Adhere to attendance schedules and shift requirements.

Performance Metrics

Average Handle Time
Quality Assurance Score
Customer Experience (NPS)
First Chat Resolution
Schedule Adherence
Attendance Reliability

Required Skills

Attention to consistency
Strong communication skills
Interpersonal relationship building
Microsoft Excel knowledge
Microsoft PowerPoint skills
Ability to work under pressure
Customer service skills

How to Apply

Click the official application link below.
Fill out the job application form.
Submit your resume and details.
Wait for the recruitment team to contact you.

Apply Now – Executive Webchat Customer Service

Frequently Asked Questions

This is primarily a non-voice job where customer queries are handled through webchat support.

Candidates with 0 to 3 years of experience can apply for this role.

Handling customer queries through chat, verifying customer information, resolving issues, and maintaining service quality.

Some outbound calls may be required depending on the complexity of customer queries.

Communication skills, customer service abilities, Microsoft Office knowledge, and attention to detail are important.

Disclaimer

RojgarResultAi.Com is not affiliated with the company offering this job. The information provided here is for informational purposes only. Candidates should verify details through the official job application page before applying.

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