Swiggy Assistant Manager – Product Support Job 2026

Swiggy is hiring an Assistant Manager – Product Support for its Bengaluru office. The role involves managing product and system escalations, providing L1 technical support, and collaborating with engineering and product teams to ensure seamless operations.

Job Snapshot

Company	Swiggy
Role	Assistant Manager – Product Support
Location	Bengaluru
Work Mode	Work From Office
Experience	4–8 Years
Department	Product Support

About Swiggy

Swiggy is India’s leading tech-driven on-demand delivery platform connecting millions of customers with restaurants and stores across more than 500 cities. Through innovative technology and logistics, Swiggy delivers convenience and quality service to customers nationwide.

Role Summary

The Assistant Manager Product Support will manage product and system issues, coordinate with engineering teams, and ensure operational continuity. The role requires strong technical understanding, data analysis skills, and leadership abilities.

Key Responsibilities

Handle real-time L1 technical support and system escalations.
Resolve product-related issues to maintain business operations.
Create debugging playbooks and maintain knowledge management systems.
Train and guide team members on product and system processes.
Ensure timely configuration delivery according to SOP guidelines.
Use data tools to analyze issues and support debugging tasks.
Provide product feedback and insights to engineering and product teams.
Audit system configurations and identify potential operational errors.
Manage stakeholder requests and operational processes.

Required Skills

Advanced Microsoft Excel knowledge
SQL and data analysis
Experience with data platforms like Snowflake or Databricks
Experience with ticketing tools such as JIRA
Strong communication and leadership skills
Problem-solving and analytical thinking

Eligibility Criteria

4–5 years experience in tech or product support.
1–2 years team management experience.
Strong understanding of systems and product operations.
Ability to manage processes and adapt to business changes.

Additional Requirements

Availability to work on weekends if required.
Ability to work on public holidays if necessary.
Flexible to work shifts.

How to Apply

Click the official Swiggy apply link below.
Complete the application form.
Submit your resume and relevant details.
Wait for the recruitment team to contact you.

Apply Now – Swiggy Assistant Manager Product Support

Frequently Asked Questions

No, this role requires employees to work from the Swiggy office in Bengaluru.

Candidates should have 4 to 8 years of experience in product support or technical operations.

Skills required include Excel, SQL, data analysis, JIRA, and familiarity with data platforms like Snowflake or Databricks.

Yes, candidates should have at least 1–2 years of team leadership experience.

You can apply through the official Swiggy careers link provided above.

Disclaimer

RojgarResultAi.Com is not affiliated with Swiggy. This information is provided for informational purposes only. Please verify details on the official Swiggy careers website before applying.

About RojgarResultAi.Com

RojgarResultAi.Com provides the latest updates on jobs, internships, work from home jobs, admit cards, results, and career opportunities across India.

We are Team RojgarResultAi, committed to your career growth.