Google Customer Support – Scaled Service Excellence Job 2026

Company: Google

Locations: Hyderabad, Telangana / Gurgaon, Haryana

Employment Type: Full-Time

Google is hiring Customer Support specialists under the Scaled Service Excellence team within gTech Ads. The role focuses on providing technical and operational support to advertisers, agencies, and internal Google teams while ensuring the best experience for customers using Google Ads products.

Job Snapshot

Company	Google
Role	Customer Support – Scaled Service Excellence
Location	Hyderabad / Gurgaon
Job Type	Full-Time
Department	gTech Ads

About the Team

The gTech Ads team provides technical support and solutions for Google’s advertising ecosystem. The team helps advertisers and partners maximize their return on investment by providing tools, support services, and technical expertise for Google Ads products.

The team works closely with Google’s Product, Engineering, and Sales teams to improve products and deliver scalable solutions to millions of advertisers globally.

Role Summary

The Customer Support Specialist will troubleshoot technical issues, assist advertisers and partners, and develop solutions to improve product performance. The role also involves building automation tools and collaborating with cross-functional teams to improve Google Ads products.

Key Responsibilities

Provide customer support for Google Ads advertisers, partners, and agencies.
Troubleshoot complex technical issues and product problems.
Work with Google Sales and Engineering teams to resolve customer escalations.
Develop automation tools and diagnostics to improve product debugging.
Provide feedback to product teams to improve Google Ads features.
Support strategic technical projects related to advertising solutions.

Minimum Qualifications

Bachelor’s degree or equivalent practical experience.
3 years of experience troubleshooting technical issues.
Experience with system design or reading code such as Java, C++, or Python.

Preferred Qualifications

Master’s degree in Business, Statistics, Engineering, or related field.
5 years of experience working with analytics, coding, or customer web technologies.
5 years of experience with SQL/MySQL and data analysis.
Experience with Unix or Linux systems.
Experience in operations management or process improvement.

Required Skills

Technical troubleshooting
Programming knowledge (Java, Python, C++)
Data analysis and SQL
Customer support and communication
Problem solving
Project management

How to Apply

Prepare your updated resume.
Click the official apply link below.
Submit your application through Google Careers portal.
Wait for HR communication for interview rounds.

Apply Now – Google Customer Support Job

Frequently Asked Questions

This position is available in Hyderabad, Telangana and Gurgaon, Haryana in India.

No. This role is primarily office-based at Google’s Hyderabad or Gurgaon offices.

Candidates should have at least 3 years of experience troubleshooting technical issues and working with customers or partners.

Basic knowledge of programming languages such as Java, C++, or Python is required.

You can apply through the official Google careers portal using the link provided above.

Disclaimer

RojgarResultAi.Com is not affiliated with Google. Job details are shared for informational purposes only. Please verify information on the official Google careers website before applying.

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