Reviewed by Md. Faiz Ismail, Founder & Chief Editor, on 25 May 2026. Always verify final dates, fees, eligibility and official links from the original source before applying.
Source & Verification
Source checked: Official employer career page, original application route or verified job posting reviewed by Rojgar Insight on 25 May 2026.
Important: Remote-job openings can close quickly and fake copies are common. Verify the employer domain, job ID, fees, equipment requirements and application route before sharing documents.
Google is hiring Customer Support specialists under the Scaled Service Excellence team within gTech Ads.
The role focuses on providing technical and operational support to advertisers, agencies, and internal
Google teams while ensuring the best experience for customers using Google Ads products.
Job Snapshot
Company
Google
Role
Customer Support – Scaled Service Excellence
Location
Hyderabad / Gurgaon
Job Type
Full-Time
Department
gTech Ads
About the Team
The gTech Ads team provides technical support and solutions for Google’s advertising ecosystem. The team
helps advertisers and partners maximize their return on investment by providing tools, support services,
and technical expertise for Google Ads products.
The team works closely with Google’s Product, Engineering, and Sales teams to improve products and
deliver scalable solutions to millions of advertisers globally.
Role Summary
The Customer Support Specialist will troubleshoot technical issues, assist advertisers and partners, and
develop solutions to improve product performance. The role also involves building automation tools and
collaborating with cross-functional teams to improve Google Ads products.
Key Responsibilities
Provide customer support for Google Ads advertisers, partners, and agencies.
Troubleshoot complex technical issues and product problems.
Work with Google Sales and Engineering teams to resolve customer escalations.
Develop automation tools and diagnostics to improve product debugging.
Provide feedback to product teams to improve Google Ads features.
Support strategic technical projects related to advertising solutions.
Minimum Qualifications
Bachelor’s degree or equivalent practical experience.
3 years of experience troubleshooting technical issues.
Experience with system design or reading code such as Java, C++, or Python.
Preferred Qualifications
Master’s degree in Business, Statistics, Engineering, or related field.
5 years of experience working with analytics, coding, or customer web technologies.
5 years of experience with SQL/MySQL and data analysis.
Experience with Unix or Linux systems.
Experience in operations management or process improvement.
Required Skills
Technical troubleshooting
Programming knowledge (Java, Python, C++)
Data analysis and SQL
Customer support and communication
Problem solving
Project management
How to Apply
Prepare your updated resume.
Click the official apply link below.
Submit your application through Google Careers portal.
This position is available in Hyderabad, Telangana and Gurgaon, Haryana in India.
No. This role is primarily office-based at Google’s Hyderabad or Gurgaon offices.
Candidates should have at least 3 years of experience troubleshooting technical issues and working
with customers or partners.
Basic knowledge of programming languages such as Java, C++, or Python is required.
You can apply through the official Google careers portal using the link provided above.
Disclaimer
Rojgar Insight is not affiliated with Google. Job details are shared for informational purposes
only. Please verify information on the official Google careers website before applying.
Before you submit the form
Confirm the official company or recruitment website, last date, eligibility, location, salary and documents required before you submit the application.
Save the official link, job ID or notification PDF and a screenshot of the submission page for future result, interview or follow-up tracking.
Google Customer Support – Scaled Service Excellence Job 2026: Role-Specific Deep Dive
Google Customer Support – Scaled Service Excellence Job 2026 should be evaluated as a real work-from-home or remote opportunity, not only as a headline. Candidates need to understand what the role is likely to demand, how the employer screens applications, which documents should be ready, and how to avoid fake job offers that copy the names of trusted companies.
Candidate Fit and Role Expectations
This role cluster usually tests communication clarity, patience, typing accuracy, CRM comfort, shift readiness and the ability to solve user problems without sounding scripted. Before applying, compare the job description with your resume honestly. If the role mentions voice process, night shift, content moderation, data quality, sales targets, logistics coordination, AI training, tutoring, transcription or customer support, your application should show proof that you can handle that exact work.
Application Quality Checklist
Use a focused resume with a clear headline, updated phone number, professional email, education details, relevant skills, language comfort, work samples if needed and a short achievement section. Freshers should include internships, projects, certifications, typing speed, tools used and any customer-facing or writing experience. Experienced candidates should show measurable outcomes and process ownership.
Interview and Assessment Preparation
Prepare for role-based questions rather than generic answers. For support roles, practice empathy and escalation examples. For data roles, review accuracy checks and spreadsheet basics. For content roles, prepare samples and explain judgment. For operations roles, describe how you track tasks, handle deadlines and communicate blockers. Keep answers specific, short and evidence-based.
Safety and Verification Checks
Apply through the official company career page, the original verified job platform listing, or the employer-controlled application form. Do not pay registration fees, refundable deposits, laptop charges, training-unlock fees or document-verification fees to unknown agents. Genuine employers may verify identity, but they should not ask for OTPs, bank PINs or money transfers. Check email domains, job IDs, official careers pages and company profiles before sharing sensitive documents.
Related Internal Guides
These related pages help you compare role type, qualification fit, remote-job safety and official application routes.
Candidate safety disclaimer: Rojgar Insight is an independent job-information website. We are not the employer and we do not guarantee selection, salary, interview calls or remote placement. Always verify the role from the official employer source before applying or sharing documents.
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